Policies & General Information

1. What we supply

 

  • Personalized printable invitations (emailed to you) for your child's birthday party to match the theme with our location address, suggested close fitting clothing and removal of nail polish for Spa, Diva, Monster High and Princess parties

  • Your party hosts will be dressed in costume to match your theme.

  • All materials and entertainment is supplied for your party. A fully decorated table and room matching the party theme, theme costumes, games and activities, pizza and juice. All you supply is the birthday cake and your camera!

  • A group picture is taken during the party and each child receives a photo before they leave. The group photo is also posted on our picture board before you leave.

  • We provide costumes in good order. To maintain cleanliness of our costumes, costumes are removed from the children before they enjoy their meal and cake. Any damage to costumes or other items is the responsibility of the client. Normal wear and tear is not considered damage.

  • Street parking is available and "free" out front of our facility. There is also  "free" municipal parking just across the street (70meters away) on Mountain Ave. There is some parking in the back lot but it does fill up because of the neighbouring restaurants.

  • We are wheelchair accessible.

2.  Timeliness 

 

  • We ask that you arrive 15 minutes prior to your scheduled start time in order to get you settled before your guests arrive. We ask you don't come earlier then the 15 minutes  as we need that time to set-up for your party properly.

  • We usually have other parties scheduled after yours with just 45 minutes to clean up and change themes. We ask you not to extend your stay beyond your allotted time. All guests are requested to move into the store area once your scheduled time is up to allow our staff to clean and prepare for the next party. 

 

3.  Additional Food 

 

  • You are free to bring additional food for the children (vegetables, fruit, chips, etc.) and we will serve these to the children along with pizza and juice

  • We ask you to provide tYou may order icecream cake from our storefront Sprinkles On Top.

  • Due to the limited food service area we regret that food and beverages for adults can not be accommodated with the exception of enjoying some birthday cake. 

 

4.  Number of Adults (Please read)

 

  • Our space is limited for adults and we can not accommodate extended "family" for birthday parties. 

  • We strive to make your child's party and event to remember. We have found the more adults in attendance the more difficulty we have engaging and entertaining your child and their guests. We request that the number of adults be kept to a minimum (5 or less). We understand that if the guests are 4 or younger or have special needs a parents may wish to stay but we ask there be only 1 parent per young child. Other adults are asked to wait in the store area or browse the local shops

     

     

     

5.  Allergies/Special Needs

 

  • For the safety of our guests, it is the client's responsibility to inform Image Party Place in advance of any allergies to make-up, food, costumes or special situations. 

  • It is the client's responsibility to attend to children's washroom needs or if a child requires special attention during the party.

 

6.  Cancellation Policy 

 

  • If your child is ill, we request that you reschedule ASAP. We also request that if a child's guest is ill (head lice, etc) they not attend.

  • If you need to cancel a party and have paid your deposit, we will refund your deposit if another party is booked for the same date and time. In the event of illness, deposits will be applied to a rescheduled date. 

  • If Image Party Place needs to cancel a party, we will reschedule your party or refund your deposit.

 

7.  Liability 

 

  • Image Party Place strives to provide a safe and clean facility to host your event. Image Party Place and their employees assume no responsibility for injuries which might result from our parties including allergic reactions to any make-up, food, or costumes

 

 

 

          Contact Image Party Place with any questions or concerns:                             imagepartyplace@gmail.com              

   289-253-4247

 

Disclaimer: It is not the intention of Image Party Place to violate any copyright, trademark, or licensing laws. Our characters are generic and not name brand copyrighted characters.  In the event that you require a licensed copyrighted character, you should contact the company and or copyright holder. Proudly serving the Stoney Creek, Hamilton, Winona, Grimsby, Burlington, Ancaster, Dundas, and Binbrook areas.

We also travel towards the Niagara region, Brantford & Cambridge areas (Please note travel fees will apply)

© 2015 by Image Party Place. 

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                    39 King St. East, Stoney Creek ON 289-253-4247